Frequently Asked Questions (FAQs) for Concessionary Card
Application and Issuance in Rail Stations
(as of 01 October 2025)
Legend:
CCC: Concessionary Card Counter
CCIP: Concessionary Card Issuance Project
CCP: Concessionary Card Processor
Note: For purposes Concessionary beep™ Card, Concessionary Card, White beep™ Card and Discount beep™ Card are accorded the same meaning and refers to the contactless Stored Value Card (SVC) or fare media bearing the discount for eligible patrons.
Overview
The Concessionary Card Issuance Project (CCIP) is an initiative by the Department of Transportation (DOTr) in cooperation with the three (3) light rail transit (LRT) operators (i.e., Light Rail Manila Corporation for LRT 1, Light Rail Transit Authority for LRT 2 and DOTr-Metro Rail Transit 3 for MRT 3), and the Automated Fare Collection System (AFCS) service provider, AF Payments Inc. (AFPI), to streamline the process for obtaining concessionary beep™ cards at train stations for eligible applicants or concessionary patrons, i.e., Senior Citizens, Students, and Persons with Disabilities (PWDs).
The CCIP is designed to replace the previously established process of manually filling out an application form at the train station and waiting for the release of the concessionary card with on-the-spot printing and issuance of the same (subject to an onsite verification process). Whereas before the concessionary beep™ card is limited to Senior Citizens and Persons with Disabilities (PWDs) only, the CCIP will now include students who are enrolled in the current school year.
Concessionary beep™ Card holders automatically get a fifty percent (50%) train fare discount through a “tap-in, tap-out” mechanism, i.e., tap the card against the reader to enter through one of the automatic gates and tap the card again to exit a station.
For the schedule of discounted fares for each line, please refer to the Fare Matrix posted at each station or approach the station teller for further assistance.
Concessionary beep™ cards are valid for four (4) years from the date of issuance. The validity period is printed on the beep™ card.
Seniors and PWDs can avail of the 50% fare discount for as long as their concessionary beep™ cards are valid. However, students would need to renew the fare discount privilege on their beep™ card every year while they are still enrolled in school, since the discount product is only valid one (1) year from date of issuance, subject to applicable fees. Students can still use the same concessionary beep™ card for its entire validity period.
Application Process
Upon arrival at the station, please proceed to the Concessionary Card Counter (CCC) and get a queuing number. Please refer to the queuing guidelines before proceeding to the application proper, consisting of the following steps:
Step 1 : Present a Valid ID – to show proof of eligibility. The Concessionary Card Processor (CCP) will then verify the name and particulars of the applicant on the card database to confirm that there are no duplicate or existing entries.
Step 2 : Encoding and Image Capture – personal information and a camera-capture image will be entered into and verified by the Concessionary Card database. Duplicate entries will be rejected.
Step 3 : Sign the Acknowledgement Form – this is to confirm accuracy of captured information, indicate adherence to the terms and conditions of the concessionary card and give consent to handling of personal information under applicable laws.
Step 4 : Pay a One-Time Fee of P30.00 – only cash payment will be accepted.
Step 5 : Card Printing and Issuance
No. There is no online application option at this time. Instead, please proceed to any Concessionary Card Counter (CCC) located at any train station of LRT 1, LRT 2 or MRT 3. Please bring your valid ID so you can personally apply for your concessionary beep™ card onsite.
Each train station has a dedicated CCC to process concessionary card applications. Just follow the steps and get your card right away. Please be reminded that applications will be processed on a first-come, first-served basis.
In case of system downtime or if for any reason the devices malfunction, you will be given a claim stub. Please inform our staff onsite when you plan to return so we can reserve a concessionary card for you.
Please be advised that you don’t have to wait in queue and you shall be prioritized if you present your claim stub.
No. There are no pre-registration options at this time. Applicants are advised to make a personal appearance at any of the CCCs located at any of the LRT 1, LRT 2 and MRT 3 stations to get your card on-the-spot.
Students can present their School ID (valid for the current school year) or Proof of Enrollment for the current school year. Senior Citizens or Persons with Disabilities (PWDs) can present their valid Senior Citizen or PWD ID Card (with photo) issued by their respective Local Government Units (LGUs). Alternatively, Seniors can also present any government-issued ID indicating their date of birth (to establish that they are 60 years old or over).
The applicants are requested to bring and present a physical (hard) copy of these documents to the CCCs which will be captured by the system, in accordance with relevant provisions of the Data Privacy Act of 2012 (RA 10173).
No. The process will require a personal appearance from the applicant, because the applicant’s image will be captured by the system before a concessionary beep™ card is issued.
Yes. There is a separate queue or line to the CCC. Applicants will be accommodated on a first-come, first-served basis. For a CCC location nearest you, check out our website: https://beep.com.ph/concessionary-locations/
Applicants are reminded of the following guidelines when queuing at the CCC:
(1) Upon arrival at the station, applicants are instructed to proceed to the CCC. They will then be given a queuing number (e.g., from 1 to 100) on a first-come, first-served basis.
(2) If applicants are unable to get a queuing number at a particular station on a particular day, they are requested to come back some other day or proceed to another station’s CCC to check if queuing numbers are still available for that station.
(3) Queuing numbers will be processed in batches of six (6) in 30-minute increments. For example, those who are given queuing numbers 1 to 6 will be the first batch to be processed between 8:00 to 8:30 a.m.
(4) A total of 17 batches can be accommodated within an 8-hour shift per day, based on the following estimated schedule
| Batch | Queue Numbers | Estimated Processing Schedule* |
| 1 | 1, 2, 3, 4, 5 and 6 | 8:00 to 8:30 a.m. |
| 2 | 7, 8, 9, 10, 11 and 12 | 8:30 to 9:00 a.m. |
| 3 | 13, 14, 15, 16, 17 and 18 | 9:00 to 9:30 a.m. |
| 4 | 19, 20, 21, 22, 23 and 24 | 9:30 to 10:00 a.m. |
| 5 | 25, 26, 27, 28, 29 and 30 | 10:00 to 10:30 a.m. |
| 6 | 31, 32, 33, 34, 35 and 36 | 10:30 to 11:00 a.m. |
| 7 | 37, 38, 39, 40, 41 and 42 | 11:00 to 11:30 a.m. |
| 8 | 43, 44, 45, 46, 47 and 48 | 11:30 to 12:00 nn |
| 9 | 49, 50, 51, 52, 53 and 54 | 12:00 to 12:30 p.m. |
| 10 | 55, 56, 57, 58, 59 and 60 | 12:30 to 1:00 p.m. |
| 11 | 61, 62, 63, 64, 65 and 66 | 1:00 to 1:30 p.m. |
| 12 | 67, 68, 69, 70, 71 and 72 | 1:30 to 2:00 p.m. |
| 13 | 73, 74, 75, 76, 77 and 78 | 2:00 to 2:30 p.m. |
| 14 | 79, 80, 81, 82, 83 and 84 | 2:30 to 3:00 p.m. |
| 15 | 85, 86, 87, 88, 89 and 90 | 3:00 to 3:30 p.m. |
| 16 | 91, 92, 93, 94, 95 and 96 | 3:30 to 4:00 p.m. |
| 17 | 97, 98, 99 and 100 | 4:00 to 4:30 p.m. |
*estimate only. Depending on the actual pace of processing, estimated schedule could be earlier or later or if the Concessionary Card Processor (CCP) takes a break as mandated by law.
(5) Walk-ins can only be accommodated once those with queuing numbers have been served or there are “no shows” in the batch corresponding to the processing window to which they are assigned.
(6) Applicants who may require special assistance should approach the station personnel on duty.
The CCCs are open to serve applicants from Monday to Friday, 8:00 a.m. to 5:00 p.m. and from 7:00 a.m. to 7:00 p.m. every Saturday and Sunday.
Applicants who cannot be accommodated for the day of their visit may opt to go back another day or transfer to other stations where the queue may be shorter. In the meantime, applicants who are unable to get their concessionary cards during their visit to a train station can buy a discounted Single Journey Ticket (SJT) from any of the station tellers and still be able to travel for that day.
Please note that these operating hours may still be subject to change. Watch out for notices and/or announcements on our social media channels and/or website should there be any changes in the schedule or if there are suspensions or closures due to weather conditions, operational disruptions, power outages, etc.
Aside from serving as proof that we have received your payment for the Card Issuance Fee, the Acknowledgement Receipt also indicates your agreement to (1) the terms and conditions of use of the beep™ card (https://beep.com.ph/terms-and conditions/); (2) the capturing, use and storage of personal data in accordance with the Data Privacy Act of 2012 (RA 10173); (3) the verification process to avoid any duplicates, misuse, fraud or abuse and subject to blacklisting process according to the terms and conditions of use.
Eligibility and Validation
The Concessionary Card Counters will accept new applications from Filipino Students, Seniors Citizens (aged 60 years or over) or Persons with Disabilities (PWDs).
New applicants refer to first-time applicants or those who have never applied for a beep™ concessionary card on any rail station before, provided they can show proof of their eligibility, primarily by showing a valid photo ID.
Senior Citizens and PWDs who have been previously issued concessionary beep™ cards that are still valid (i.e., the cards have not yet expired) do not have to apply for a new beep™ card. To check for validity of the card, look at the expiry date printed on the card, indicating the month and year of validity (e.g., Oct 2029). Only one concessionary card is issued per applicant at a time.
Only one concessionary card will be issued per applicant. Once issued, the card is non-transferable.
This is not encouraged. The inclusion of external images or elements aside from what is printed on the card may possibly affect the card’s full functionality. At the moment, the personalized concessionary beep™ cards will only show the name, the type of concessionary patron (Senior, Student or PWD) on the card surface and will not include a photo of the cardholder. Cardholders are reminded that their cards are non transferable.
No. The concessionary beep™ card is encoded with a discount functionality which cannot be shared with or transferred to any other type of beep™ card, including regular beep™ cards. You can let others use the standard (anonymous), “blue card” or regular beep™ card as this particular card is transferable.
No. Only one card will be issued for every concessionary patron. In the case of a student who is also a PWD, we suggest that the applicant apply for a PWD concessionary beep™ card instead, since the discount privilege on the beep™ card is valid until the card expires. The student discount is only valid for one (1) year but is renewable for every new school year (so long as the card is not yet expired).
It’s up to you if you wish to change any of your particulars, but you need to approach the station teller if you want a replacement for your concessionary beep™ card, subject to verification, processing and applicable fees. The station teller will then advise when the replacement card will be available for pick up.
Even if you change schools, you can still use the same concessionary beep™ card already issued to you and avail of the 50% fare discount for the remainder of the year when riding the trains. Please note that the discount product is valid one (1) year from its issuance. You can request for a renewal of the discount product every year during the 4-year validity of your beep™ card, subject to applicable fees.
No. Only Filipino citizens can avail of the concessionary (discount) privilege.
Yes. Provided they can show proof of Filipino citizenship and they meet the eligibility criteria for students (enrolled for the current school year) , senior citizen (by virtue of age) or PWD (declared disability).
No. A student is defined as “any Filipino citizen currently enrolled in a duly authorized elementary (grade school), secondary (high school), technical-vocational, higher education institution, or postgraduate students. The term does not include those enrolled in informal short term courses such as dancing, swimming, music and driving lessons and seminar-type courses.”
Card Issuance, Usage and Monitoring
Those who have previously applied using the manual process but have not yet received their Concessionary beep™ Cards can follow up on status at the station where the application was lodged and arrange for pick up. Alternatively, applicants can call the beep™ service desk to confirm status of their application.
Until further notice, each Concessionary Card Counter (CCC) will have 100 cards on hand every weekday, distributed as follows: 80 Student Cards, 10 Senior Citizen cards and 10 Person With Disability (PWD) cards. Mindful of the overwhelming demand and clamor from applicants at this time, particularly from students, we are working closely with our vendors to augment the current stock and sustain a more stable card supply at the stations.
Those who cannot be accommodated by a particular station on a particular day are requested to visit another train station or come back another day in order to be issued their own concessionary beep™ card. While waiting to have their own card, applicants can still buy discounted Single Journey Tickets from the station tellers to ride the trains.
Meanwhile, please stand by for any new updates on card allocations on our website and social media channels.
Applicants can go to any station at LRT 1, LRT 2 or MRT 3 to get their concessionary beep™ card. However, please be reminded that applicants will be accommodated on a first-come, first-served basis and based on available queuing slots for the day. Applicants are encouraged to visit stations with lower volume of passengers for a better chance of getting their concessionary cards on the day of their visit.
The Concessionary Card Counters will have a way to check for duplicate entries through the Concessionary Card database or master list. If there are duplicate or existing entries, the applicant will be informed accordingly and will be advised on what steps to take next.
There is no dedicated gate/turnstile for concessionary beep™ cardholders. They can enter / exit through any of the gates, except for selected “GCash” gates at MRT 3 stations (which are presently being used as a Proof of Concept or POC study).
Once issued, the concessionary beep™ card will be ready for use, provided there is enough load for their train journey. Cardholders are reminded to load their beep™ card with their desired amount through any of the station tellers, on Ticket Vending Machines (TVMs) or through the beep™ mobile application (or beep™ app).
Please approach any station teller at any train station to assist in verifying the status of the card, including the discount product on the card. Alternatively, you can call our beep™ service desk and report your concern if you cannot visit a train station right away.
Once you have downloaded the beep™ mobile application, just follow these simple steps:
Step 1: Go to <My Card> tab.
Step 2: Select the beep™ card you wish to enroll in beep™ rewards. Step 3: Swipe the selected beep™ card to the left.
Step 4: Tap the “eye” icon to view details.
Step 5: On the <Transaction> screen, tap the three dots (…) found at the upper right corner.
Step 6 (Optional): Tap <Enroll to Rewards>
Step 7: Accept the Terms and Conditions.
Step 8: A “Congratulations” message will be displayed on screen after a successful enrolment of your card.
You can now check your if your concessionary beep™ card is already reflected on your beep™ app.
You may not check / monitor your balance transactions online without the beep™ app.
Alternatively, you may check your card’s balance by proceeding to any Ticket Vending Machines (TVM) & E-Load stations found in LRT 1, LRT 2, and MRT 3 Stations.
The system can monitor card transactions (e.g., entry or exit on the gates, or card top-up or loading) but it cannot determine if somebody else other than the card owner is physically using it.
Owners of the concessionary beep™ cards are reminded not to let others use it or else face penalties and/or sanctions, as listed in Penalties for Abuse/Misuse of Concessionary Card, for any unauthorized use.
The personalized concessionary beep™ cards issued to students will have the same white color as that of cards issued to Senior Citizens and PWDs to distinguish them from the blue-colored regular, standard anonymous beep™ card. In addition, the indicator light on the gates will show a yellow green color when a concessionary beep™ card is tapped on the reader. Meanwhile, when a standard anonymous beep™ card is tapped on the same gate reader, the indicator light will show a green color.
First, you should call our beep™ service desk to report if you card is lost, stolen or damaged and you wish to request for a refund. Just provide your full name and if available, the 16-digit Card Account Number (CAN) printed on the card. Once verified, we will then proceed to blacklisting the card you reported.
We will blacklist your Concessionary beep™ Card within twelve (12) hours from the time we receive your request for blacklisting, provided that such a request was made before 4:00 PM or within thirty-six (36) hours if the request was made after 4:00 PM. Once blocked, whatever remaining value on your card is protected and guaranteed. We will reimburse you within seven (7) calendar days should there be any unauthorized transactions on your card after the twelve (12) or thirty-six (36) hour period, as applicable.
Should you wish to transfer any remaining balance from your lost or damaged Concessionary beep™ Card to a replacement beep™ Card, you may send us a request, subject to the terms and conditions and applicable Service Fees available at: https://beep.com.ph/terms-and-conditions/.
Certainly. You can use your beep™ card on any of the following modes of transport:
(1) Buses:
- BGC Bus (Taguig/Makati)
- Precious Grace Transport (PGT) (Bulacan-Metro Manila)
- Clark Development Corp (CDC) (Pampanga)
- San Agustin Transport (Cavite-Metro Manila)
- TAS Trans (Metro Manila)
- Davao Metro Shuttle (DMS) (Davao)
- UBE Express (Parañaque)
(2) Jeepneys / PUVMP:
- Nobablum (Novaliches-Balintawak-Blumentritt)
- Lungsod Silangan Transport Service (Antipolo)
- Bulusan Transport Service Coop (Sorsogon)
CONCESSIONARY CARD ISSUANCE FAQs Page 10 of 14
- Diamond Transport Service Coop (DATSCO) (Butuan)
- Amoec Transport (Northern Samar)
- MBMJ Transport Services (Bacolod)
beep™ cards are also accepted in selected retail establishments such as: • Uncle John’s Convenience Stores
- Phoenix Petroleum
- KFC (selected branches only)
- Prince Hypermart (Cebu and Dumaguete)
- Prince Tower (Cebu)
Note: For retail establishments, please confirm with the sales person on duty if they accept beep™ cards before you pay.
Yes, discounted Single Journey Tickets are still available at LRT 1, LRT 2, and MRT 3 stations, especially if you have not secured your Concessionary beep™ Cards yet.
Validity / Expiration / Extension
This is to ensure that each beep™ card is maintained to its optimum use up to its expiration date (printed on the back of the card) or to a maximum of fifty thousand transactions (50,000) whichever comes first.
The one (1) year validity of the discount product on the student beep™ cards is to ensure that the discount privilege is granted to coincide with each school year that the student is enrolled. The discount privilege is renewable every year so long as the beep™ card is valid for use. The student should just present a valid School ID or proof of enrollment for the current school year to renew the discount product, subject to applicable fees.
The validity date of any beep™ card may be extended by one (1) year only (12 consecutive months) upon successful transaction in a beep™ Express Renewal terminals found in LRT 1, LRT 2, or MRT 3 stations. Once the extension process is successful, you will get a printed receipt indicating the new expiry date of your beep™ card.
AFPI reserves the right to charge a minimal fee for extending the expiry date of the card and to change the parameters for card expiry extension, as the situation warrants.
Please note that the extension can only be done once. For more details on the terms and conditions of use: https://beep.com.ph/terms-and-conditions/
You cannot transfer the regular (blue) beep™ card balance to your concessionary (white) beep™ card as they are separate products.
You may transfer the load of your old concessionary card to your new one for a fee of P150, just approach any of the LRT 1, LRT 2, and MRT 3 station tellers for additional assistance.
Any remaining balance on an expired card can be transferred to a new card anytime within twelve (12) months after the expiry date. (For example, if the card is expiring on July 31, 2019, they have until July 31, 2020 to transfer the balance from the old card to a new card). A transfer of balance fee of One Hundred Fifty Pesos (P150.00) will be charged to the cardholder. After this 12-month grace period, any remaining balance on the expired card will be forfeited.
Those with expired concessionary beep™ cards would need to go to the station teller, surrender the expired card and request for a replacement. Since their particulars have already been captured in the database, the station teller will acknowledge the customer’s replacement request and endorse the application to AF Payments Inc. (AFPI) for processing. The customer would need to wait and return to the station once the replacement card is available.
Please note that the station teller will advise when the replacement card will be ready for pick up (subject to applicable fees).
Renewal / Lost Cards
Customers who have their concessionary cards lost, misplaced or stolen should approach the station teller and request for a replacement. Once reported, the station teller shall proceed with blacklisting the card. Thereafter, they will need to fill out a form and follow the instructions and guidance as to when a replacement card will be released, subject to applicable fees.
Please note that requests for replacement are subject for verification and validation. Concessionary cards that have been reported lost, misplaced or stolen which are tagged as “Blacklisted” can no longer be used as fare media. Until a replacement card is issued, customers can buy a discounted Single Journey Ticket in order to continue riding the trains and avail of discounted fares.
Students can avail of the 50% fare discount within one (1) year from issuance of the card. Afterwards, students can approach any of the station tellers and follow their instructions on how to renew the discount product on their concessionary beep™ card subject to applicable fees.
Students are reminded that their concessionary beep™ cards are valid for use for four (4) years, after which they have the option to extend for one (1) more year, subject to certain conditions or request for a replacement concessionary beep™ card, details of which are available on our website: https://beep.com.ph/terms-and-conditions/.
The validity of Senior Citizen/PWD discounts are applicable for lifetime, unlike Student Discount beep™ Cards. Hence, as long as the Concessionary Card is valid, the 50% fare discount is also valid.
You can report your lost/stolen or misplaced card at any of the stations and follow the card replacement process or you can call the beep™ service desk.
Immediately report any instance of lost/stolen Concessionary Cards in order to protect the current balance of your card.
Penalties for Abuse/Misuse of Concessionary Card
Those caught abusing or misusing concessionary beep™ cards will have the card confiscated and be subject to the following sanctions:
CONCESSIONARY CARD ISSUANCE FAQs Page 13 of 14
1st Offense: Issuance of Stern warning
2nd Offense: Penalty of Three Hundred Pesos (PHP 300.00)
3rd Offense: Penalty of Five Hundred Pesos (PHP 500.00)
The offender will likewise be subject to further sanction(s) and penalt(ies), if any, as enforced, by the Local Government Unit (LGU) that issued the ID or as may be provided by law.
beep™ Service Desk Hotline and Contact Information
For any beep™-card related concerns you can contact the beep™ Service Desk (BSD) daily (Monday to Sunday, including holidays) from 5:00 a.m. to 11:00 p.m. on any of the following numbers: Landline: (02) 8737 -9600 or (02) 8737-9622; Viber Numbers: 0998-581-9675 (Smart) or 0917-512-1319 (Globe);
You can also send your queries via e-mail: customer.info@afpayments.com
