Are you detail-oriented and committed to delivering reliable customer service? This role may be for you. The Card Services Associate supports card operations by ensuring accurate processing and timely service delivery, while working closely with internal teams to meet established service standards.
Work Set Up: On-site
Key Responsibilities
- Provide end-to-end operational and technical support for all beep™ card–related activities.
- Ensure data integrity and timely beep™ card delivery in accordance with client SLAs and Concession Agreement requirements.
- Serve as the primary point of contact for card equipment maintenance, replacement, file management, and related concerns.
- Encode and produce beep™ card applications and replacements in accordance with established procedures.
- Conduct internal audits for card processing, checking, approval, release, and production processes to ensure compliance and quality standards.
- Coordinate with internal teams and external partners to address operational issues and ensure seamless card services delivery.
Functional Competencies
- Strong attention to detail and accuracy in transaction processing
- Customer-focused mindset with excellent service orientation
- Ability to handle sensitive and confidential information responsibly
- Strong problem-solving and issue-resolution skills
- Good verbal and written communication skills
- Ability to follow standard operating procedures and compliance requirements
- Highly organized and capable of managing repetitive tasks efficiently
Education and Work Background
- A graduate of any university degree from an academic institution
- Preferably with relevant work experience in operations, customer service, banking, card processing, or administrative roles, including experience in card personalization and production
- Fresh graduates with strong academic performance are also encouraged to apply
- Ready to join immediately or at the earliest possible start date
Job Category: Project-Based
Job Type: Full Time
Job Location: Pasay City
