Location: Makati City and Pasay City
Employment Type: Full-time
Are you passionate about helping people and creating positive customer experiences?
Join our growing team as a Customer Service Representative (CSR), where your voice, empathy, and problem-solving skills help build lasting relationships with our customers.
Key Responsibilities:
- Provide prompt and professional assistance via phone, email, chat, or in-person interactions
- Address and resolve customer concerns, complaints, or disputes with empathy and efficiency
- Maintain strong product or service knowledge to offer accurate information and recommendations
- Record and manage customer interactions and resolutions in the CRM system
- Collaborate with teams such as Sales, Marketing, and Technical Support to ensure smooth issue resolution
- Identify opportunities for process improvement and share feedback that enhances the customer experience
Core Competencies:
- Excellent verbal and written communication skills
- Strong problem-solving and analytical abilities
- Strong commitment to understanding and addressing customer needs with empathy and professionalism
- Ability to adapt to change and manage multiple priorities in a fast-paced environment
- Integrity and confidentiality in handling sensitive customer information
- Tech-savvy, comfortable working with CRM tools and communication platforms
- Team player who can also work independently and manage time effectively
Qualifications:
- Associate or Bachelor’s degree in Business Administration, Communication, Marketing, Hospitality, or any related field
- At least 1 year of experience in the customer service industry
- Experience in a call center (voice account) is required
Job Category: REGULAR
Job Type: Full Time
Job Location: Ayala Triangle Ayala Avenue Makati City Pasay City






