beep™ FAQs

beep™ card

General Question

The load of a regular beep™ card cannot be reclaimed once the card was lost. Only the load of the Concessionary card can be transferred for a P150 fee.

Applicants should go to either LRT1, LRT2, MRT3 to apply for a Senior Citizens or PWD beep™ cards. An accomplished application form, processing fee and a valid Senior Citizen or PWD IDs are needed as part of the requirements.

beep™ cards can be purchased with a one-time card fee of P30 in the train stations. Outside the train stations, the cards are sold for P130. The card is reloadable and valid for 4 years (with an option to extend for 1 more year).

beep™ cards that are sold on trains and other public transport terminals cost less because it is subsidized by the government and while those cards that are being distributed and sold at private terminals are prized at P130. Hope that this answered your concern.

You may get the balance of your card by doing the following: Download the beep™ app in the Apple App Store or Google Play Store. The app is free and you can register up to 5 cards. Aside from your balance, you will also see the transactions made using the registered cards.

 – You can update your balance real-time if you have an NFC enabled phone.

– Tap your card in the reader of the Ticket Vending Machine (TVM) found in the 46 stations of the LRT and MRT.

– Approach any of the teller windows in any of the stations of the LRT and MRT.

– Approach the designated beep™ window or the beep™ booth that offers loading at any of the bus terminals.

– Tap your card on the card reader at selected Ministop branches and LRT1 merchants that accept beep™ payments. and LRT1 merchants that accept beep™ payments.

The beep™ stored value card aims to reduce time spent in queing for tickets and streamline transfers from the 3 elevated railways – LRT1, LRT2, and MRT3 -as well as on other partner buses and modern PUJs. It is also safe since beep™ transactions are contactless.

Using beep™ gives you a hassle free and a more convenient payment experience. No need to carry cash all the time, no need to fumble for coins and you pay the exact amount every time which means you will never be short changed. Enjoy seamless travel by using only one payment card. beep™ also helps you manage your budget by ensuring that your transport money is used only for transportation

beep™ is accepted in Metro Manila’s three elevated railways – LRT1, LRT2, and MRT3 – and can be used for fare payments in a growing number of Point-to-Point (P2P) buses and PUVs nationwide. Outside of public transportation, beep™ can also be used to pay for Cebu Ferries and is accepted in various selected retail establishments such as Ministop and selected merchants at LRT-1 Stations. Watch out for announcements in our website, Facebook, Instagram and Twitter pages as we continue to expand the use of the beep™ card.

Please inform the bus captain or supervisor in charge of the incident. For refunding, please follow the process of the bus company.

Standard beep™ cards are transferable and can be used by whoever is holding the card. Concessionary Cards are personalized and can only be used by the Senior Citizen or Person With Disability whose name appears on the card. Co-Issued Cards are personalized and can only be used by the person whose name appears on the card.

beep™ cards can be purchased from any of the 44 stations of LRT1, LRT2 and MRT3 by approaching any of the teller’s booth or using the self-service Ticket Vending Machines (TVMs). You can also purchase beep™ cards from BGC Bus (EDSA McKinley, Market! Market!, and Bonifacio Stop Over), One Ayala Terminal, TAS Trans P2P (Pilar Las Piñas and Nuvali Transport Terminal), Glorietta 3 Makati and Trasierra Terminal at select times only. We are also available at Facebook Marketplace. Just type AF Payments beep in the searchbox or click the link to direct you on our adpost- https://www.facebook.com/marketplace/item/397080965137669/

Cards can be extended ninety (90) calendar days prior and ninety (90) calendar days after the expiry date printed on the card.

Any remaining balance on an expired card can be transferred to a new card anytime within twelve (12) months after the expiry date. (For example, if the card is expiring on July 31, 2019, they have until July 31, 2020 to transfer the balance from the old card to a new card). A transfer of balance fee of One Hundred Fifty Pesos (P150.00) will be charged to the cardholder. After this 12-month grace period, any remaining balance on the expired card will be forfeited.

Yes.  All beep-partner bus companies now accept applications for beep™ discount cards for Senior Citizens and PWDs (shown below).  Applicants will just have to fill out a form, pay a processing fee and show a valid Senior Citizen or PWD ID.  The personalized cards will be available for pick-up in the location where you applied after seven (7) calendar days.  These cards are non-transferable.  Unauthorized use will result in the confiscation of the card.

 

beep™ Discount Cards for Senior Citizens and Persons with Disability (PWDs) issued through Bus Partners

Only cards issued at any of our bus partners that are found to be defective can be accommodated at the bus terminals or our partner establishments (e.g., FamilyMart).  There is no replacement fee.  However, if you wish to transfer the load from the defective card to the new one, a P150 fee will apply .

For cards bought at the train stations,  you may approach any of the 44 LRT1, LRT2, and MRT3 stations from 5AM to 11PM daily, including public holidays, to request a replacement of your defective beep™ card.

If the card is already expired, the cardholder would have to purchase a new card from the station or from any of our non-rail outlets such as P2P bus terminals accepting beep™ card.

Transport Question

At this point, this service is only available at train stations.  The good news is that you may approach any of the 44 LRT1, LRT2, and MRT3 stations from 5AM to 11PM daily, including public holidays, to request for blacklisting of your Concessionary beep™ card.

However, requests to blacklist beep™ Discount Cards can be accommodated at any of the bus partner terminals.

Yes, you can use beep™ for fare payment in select city buses, like BGC Bus, as well as in majority of the Point-to-Point (P2P) buses. For the complete list of transport partners, please refer to this link: https://www.beeptopay.com/where-to-use.html

Step 1:  Look for the beep™ Bus Validator when you enter the bus.  This is situated near the coach captain (bus driver)  (refer to photo below)

Step 2:  Tap your beep™ card on the card reader of the Bus Validator (where the beep icon sticker is). Wait for the light to turn from Amber to Green.  The Green light and the beep™ sound will indicate a successful transaction.

Step 3:  Take note of your card details (fare deducted and ending balance) which will be seen on the screen upon completion of the transaction.

REMEMBER:  DO NOT TAP AGAIN TO AVOID DOUBLE DEDUCTION.

NO NEED TO TAP OUT WHEN YOU EXIT THE BUS. 

You can check out the complete list here: https://www.beeptopay.com/where-to-use.html or you can also look for the beep™ acceptance sticker on the side or front window of the bus.  If it has a beep™ sticker, you can use your beep™ card to pay!

No. The standard beep™ card pictured below which was initially launched for use in the trains is also the same card you can use for buses.

Standard beep™ Card 

         

2017 Edition Non-Rail beep™ Card

Yes.  All cards carrying the beep™ logo can be used for buses and soon in other establishments with beep™ card acceptance.

Take note that these cards have 2 separate wallets for Visa/MasterCard and beep™.  The beep™ wallet is used to pay for LRT, MRT and bus fares and should be loaded in the designated beep™ loading options mentioned in #6.  The Visa and MasterCard wallets are loaded separately.  The content or load in the 2 wallets are not interchangeable and cannot be transferred.

 

PayMaya Visa beep™ Card

 

Globe GCash MasterCard beep™ Card 

BPI Amore beep™ Card

Yes.  beep™ Concessionary cards for Senior Citizens and PWDs issued at any of the rail stations (LRT 1, LRT 2 or MRT 3) can also be used for buses with beep™ card acceptance.  Similar to the trains, Senior Citizens and PWDs also enjoy the 20% discount on bus fares.  Student discount cards are also available in beep-accepting bus terminals.  Students who wish to avail of the Student Discount card will just have to fill out a form, present a valid student ID and pay a processing fee to get a beep™ student discount card.

              

 beep™ Concessionary Cards for Senior Citizens and Persons with Disability (PWD) issued at Rail Stations of LRT 1, LRT 2 or MRT 3 

No. We currently do not process refunds for beep™ transactions. In these cases, please inform any personnel from the bus company you rode of the said breakdown and the process for manual refunds.

Please call our customer hotline (02) 8737 9600 to report any errors that may have occurred during your transaction. In the meantime, you may opt to purchase a new beep™ card to continue your journey.

Please call our customer hotline (02) 8737 9600 to report any errors that may have occurred during your transaction. In the meantime, you may opt to purchase a new beep™ card to continue your journey

Please call our customer hotline (02) 8737 9600 to report any errors that may have occurred during your transaction. In the meantime, you may opt to purchase a new beep™ card to continue your journey.

Loading Question

You can load at any of the LRT and MRT stations, passenger terminals of transport partners, selected Ministop branches. beep™ cards can also be loaded using self-service kiosks, via beep™ app or via Over-The-Air (OTA) loading partners, such as BPI, Maya, Eon by Unionbank, Akulaku, Justpayto, ANDFinancing(Venio), PosibleNet, Share Treats and SMS loading through Load to Beep (G Gateway) is also available.

You can load as much as P10,000 – but take care of your card, once lost, your load may not be recovered.

Follow the procedure provided by the OTA Partners. For the list of OTA partners and their respective processes, click here: https://business.beep.com.ph/article/how-to-do-over-the-air-ota-loading-updated. Once successful, proceed to the beep eload station to transfer the load to your beep card, or if you’re using an NFC-Enabled phone, just follow the on-screen instructions to receive the load.

Follow the procedure provided by the OTA Partner to process the beep™ load request. This is the first step in the OTA loading process. For the list of OTA partners and their respective processes, click here: https://business.beep.com.ph/article/how-to-do-over-the-air-ota-loading-updated

After successfully processing the beep™ load request in the OTA Partner’s app or website, proceed to any beep™ e-Load Station to transfer the load to your beep™ card.  

Right after your successful beep™ load request via digital bank/e wallet, you may already proceed to a beep™ e-Load station or tap your card at the back of your NFC-Enabled phone to claim your load via the beep app.

You may visit the following locations where the beep™ e-Load Station are located: https://www.beeptopay.com/where-to-load.html

Once a beep load request is approved and processed by the OTA partner, it can not be canceled.

Yes, you can continue the process whenever you’re available. Your beep™ load request expires after 180 days.

If more than 30 minutes have passed from the time you made the request, kindly check if your source account or e-wallet has been debited. If yes, call the OTA partner’s Customer Service to report the issue.

Please call the beep™ Customer Service Hotline at  (02) 8737 9600 to report the incident and get assistance.

Please call the beep™ Customer Service Hotline at (02) 8737 9600 to report the incident and get assistance.

The beep e-Load Station is a device owned and operated by AF Payments Inc. (beep™) and the OTA Partner.  The train operator is not involved in the operations of this service so LRT1 personnel will not be able to help you regarding it’s use.  Please call the beep Customer Service Hotline at (02) 737 9600 to report any incident encountered with the device.

You may load any card with the beep card logo using OTA loading. Please be reminded that only the beep wallet can be loaded using this service.

When a beep load request is made using the OTA Partner’s app or website, this is only to load the beep wallet of your card and NOT the GCash, Maya or BPI wallet. This service may be available in the OTA Partner’s app or website but will require a different process or load request. Keep in mind as well that the beep e-Load Station can only process beep loads.

No. The discount only applies when you use the concessionary cards, and not when loading.

The excess amount loaded on top of the 10,000 maximum limit can be seen as “pending” when you check your card’s balance in our e-loading stations. Such excess will automatically be credited once the previous load was used up or a portion of the balance.

When you tap your beep card on the beep e-Load Station it will show you the current balance on your card and all your pending beep load requests.  If you exceed the Php10,000 limit, you can claim the remaining amount the next time provided you have used up all or a portion of your balance.

Convenience or Service Fee varies per OTA (Over-The-Air) Partners. It can be seen in the cost breakdown before you confirm the transaction.

You may check the balance of your beep card by tapping your card on any beep reader or by downloading the beep mobile app for free (available in the App Store and Google Play Store).

The beep e-Load Station is a device owned and operated by AF Payments Inc. (beep™) and the OTA Partner. The rail operator is not involved in the operations of this service so rail personnel will not be able to help you regarding it’s use. Please call the beep Customer Service Hotline at (02) 737 9600 to report any incident encountered with the device.

Just like a wallet, be careful with your card. Concessionary cards can however be replaced.

beep™ cards can be purchased with a one-time card fee of P30 in the train stations. Outside the train stations, the cards are sold for P50. The card is reloadable and valid for 4 years (with an option to extend for 1 more year).

You may get the balance of your card by doing the following:

  • Download the beep™ app in the Apple App Store or Google Play Store. The app is free and you can register up to 5 cards. Aside from your balance, you will also see the last 10 transactions made using the registered cards.
  • Tap your card in the reader of the Ticket Vending Machine (TVM) found in the 44 stations of the LRT and MRT.
  • Approach any of the teller windows in any of the stations of the LRT and MRT.
  • Approach the designated beep™ window or the beep™ booth that offers loading at any of the bus terminals.
  • Tap your card on the card reader at any FamilyMart branch, Ministop, or Wendy’s branches that accept beep™ payments.

The beep™ stored value card aims to reduce time spent in ticket-buying lines and streamline train line transfers and transfers to select bus lines.

beep™ is accepted in Metro Manila’s three elevated railways – LRT1, LRT2, and MRT3 – and can be used for fare payments in a growing number of Point-to-Point (P2P) buses and PUVs nationwide. Outside of public transportation, beep™ can also be used to pay for Cebu Ferries and is accepted in various retail establishments such as Ministop, and Wendy’s. Watch out for announcements in our website, Facebook, Instagram and Twitter pages as we continue to expand the use of the beep™ card.

Yes.  All beep-partner bus companies now accept applications for beep™ discount cards for Senior Citizens and PWDs (shown below).  Applicants will just have to fill out a form, pay a processing fee and show a valid Senior Citizen or PWD ID.  The personalized cards will be available for pick-up in the location where you applied after seven (7) calendar days.  These cards are non-transferable.  Unauthorized use will result in the confiscation of the card.

 

beep™ Discount Cards for Senior Citizens and Persons with Disability (PWDs) issued through Bus Partners

Only cards issued at any of our bus partners that are found to be defective can be accommodated at the bus terminals or our partner establishments (e.g., FamilyMart).  There is no replacement fee.  However, if you wish to transfer the load from the defective card to the new one, a P150 fee will apply .

For cards bought at the train stations,  you may approach any of the 44 LRT1, LRT2, and MRT3 stations from 5AM to 11PM daily, including public holidays, to request a replacement of your defective beep™ card.

Please inform the bus captain or supervisor in charge of the incident. For refunding, please follow the process of the bus company.

Enjoy seamless travel by using only one payment card for your LRT/MRT, HM Bus Airport Loop, BGC Bus and Citylink bus rides.

Using beep™ means less hassle and a more convenient way to pay.  No need to carry cash all the time, no need to fumble for coins and you pay the exact amount every time which means you will never be short changed.

beep™ also helps you manage your budget by ensuring that your transport money is used only for transportation.  The beep™ card can also be used to secure your child’s allowance for commuting.

Standard beep™ cards are transferable and can be used by whoever is holding the card.

Concessionary Cards are personalized and can only be used by the Senior Citizen or Person With Disability whose name appears on the card.

Co-Issued Cards are personalized and can only be used by the person whose name appears on the card.

beep™ cards can be purchased from any of the 44 stations of LRT1, LRT2 and MRT3 by approaching any of the teller’s booth or using the self-service Ticket Vending Machines (TVMs).

beep™ cards are also available in 217 Ministop stores.

You can also purchase beep™ cards from D Second Wind Vending located at EDSA BGC Bus McKinley Terminal.

 Cardholders can use their beep™ cards up to the day before the last day of the month that the card is expiring (Note: the expiry date is printed on the back of the card below the 16-digit Card Account Number or CAN). For example, if the expiry date on the card is July 2019, the card can still be used until July 30, 2019. From July 31, 2019 onwards, the expired cards will no longer be accepted at the entry gates or any beep™ card reading device.

If the card is already expired, the cardholder would have to purchase a new card from the station or from any of our non-rail outlets such as P2P bus terminals accepting beep™ card and retail outlets like FamilyMart.

Any remaining balance on an expired card can be transferred to a new card anytime within twelve (12) months after the expiry date. (For example, if the card is expiring on July 31, 2019, they have until July 31, 2020 to transfer the balance from the old card to a new card). A transfer of balance fee of One Hundred Fifty Pesos (P150.00) will be charged to the cardholder.  After this 12-month grace period, any remaining balance on the expired card will be forfeited.

Cardholders can use their beep™ cards up to the day before the last day of the month that the card is expiring (Note: the expiry date is printed on the back of the card below the 16-digit Card Account Number or CAN). For example, if the expiry date on the card is July 2019, the card can still be used until July 30, 2019. From July 31, 2019 onwards, the expired cards will no longer be accepted at the entry gates or any beep™ card reading device.

If the card is already expired, the cardholder would have to purchase a new card from the station or from any of our non-rail outlets such as P2P bus terminals accepting beep™ card and retail outlets like FamilyMart.

Any remaining balance on an expired card can be transferred to a new card anytime within twelve (12) months after the expiry date. (For example, if the card is expiring on July 31, 2019, they have until July 31, 2020 to transfer the balance from the old card to a new card). A transfer of balance fee of One Hundred Fifty Pesos (P150.00) will be charged to the cardholder.  After this 12-month grace period, any remaining balance on the expired card will be forfeited.

beep™ app

The beep™ app was developed to help you, our cardholder, better manage your card by offering the following services: Inform you of your card balance. Show your transactions made using the card.

Allow you to register up to 5 cards so you can monitor your load and usage.

Yes. All cards with beep™ chip can be registered (beep™ card), BPI Amore, Maya beep™ card, GCash beep™ card, Concessionary beep™ card, Student discount card, ID’s with the beep™ chip).

It will work on smartphones with the following iOS and Android operating systems.

Android minimum requirements: Android v5.0 (Lollipop) and above iPhone 6 and newer iOS v9.0 and above

There may a slight delay in the balance shown as data is uploaded periodically throughout the day. The time and date of the card balance will be shown in the app.

There may a slight delay in the transactions shown as data is uploaded periodically throughout the day.

There are several ways you can recover the data in your beep™ app if you lose your mobile phone: You can still access your beep™ app through a different mobile phone by entering your account (previous mobile #) and PIN. If you forgot your previous mobile #, you can recover your account through the registered recovery e-mail. If recovery e-mail is not available, you can key-in at least one of your registered beep™ CAN and your registered First Name and Last Name in your previous account. After this, you need to provide the answer to the security question you provided. It is important, therefore, to ensure that you remember your nominated recovery e-mail, at least 1 registered CAN in the App, your registered First Name & Last Name and your answer to the security question to be able to recover the data in your beep™ app in case you lose your mobile or cell phone.

You can reset your PIN by entering the OTP code that will be sent to your mobile # and then by answering the security question.

The Total Balance shown in the Home Page/Tab is the total accumulated balance of all active registered cards.

Click the “Cards Portion”, choose a card you want to delete. If your card is Blacklisted, Expired, or Unverified, just SWIPE THE CARD to delete. Otherwise, you may just tap the card then select “Delete this card”. Deleted card will no longer be seen in your monitored list. This card, however, can still be used (provided it has not yet expired) but will no longer appear in your beep™ app.

You may check the balance of your beep™ card by tapping it at the back of your NFC-enabled phone.

Look for Settings, then click “Buy beep™ Load”. Select the card you want to purchase a load then key-in your desired amount. On the payment window, kindly input your card details. Once successful, return to beep™ app and tap your card on a loading station, or if you’re using an NFC-ready device, just follow the on-screen instructions to receive the load.

beep™ business

Card

The price of the cards may vary depending on the type of card you need. We can provide you the following types of cards:

Identification Card for School or Corporations

  • Retail Card
  • Co-branded Card
  • Advertising Card
  • Limited Edition Card

In the case of School or Corporate IDs, the card does not include printing to maintain the confidentiality of student and employee records. In consideration of the Data Privacy Act (RA 10173) and other related government regulations, we prefer not to store such information in our database.

To learn about the details of these cards, we suggest to please leave your name, contact number, and email address. One of our Business Development associates/ manager will contact you as soon as we received your contact information.

To avail of the standard price per card, the minimum order quantity (MOQ) is 1,000 cards for ID cards, and 10,000 for Advertising or Co-Branded cards. We can still accommodate orders with quantities lower than the MOQ; however, the price is typically higher than card orders that meet the MOQ.

To learn about the details of these cards, we suggest to please leave your name, contact number, and email address. One of our Business Development associates/ manager will contact you as soon as we received your contact information

The typical card production cycle, from approval of card design/proofing to actual production and delivery, takes a total of eight (8) weeks. For rush orders, we would have to confirm the availability and capacity of our card suppliers before we can commit to a delivery schedule. Should card suppliers approve the rush orders, we can accommodate them, but the price per card will be higher since production entails additional resources.

The beep™ card contains other functionalities which a simple RFID card may not have. We can check if your gates are compatible with our beep™ cards.

Note: Gates must be compatible with NXP Mifare Desfire EV1 or NXP Mifare Classic to be able to read beep™ cards.

We suggest to kindly leave your name, contact number, and email address. One of our Business Development associates/ manager will contact you as soon as we received your contact information. They will be more than glad to answer all your questions.

A beep card is valid for 4 years with an option to extend for 1 year.

There is no minimum load requirement

Transport Options

Some of the conductors’ tasks and responsibilities can be repurposed; AFPI can help assess if conductors are necessary in the routes they are serving. Some operators are quick to remove the conductors but AFPI would know better (based on previous deployments and experience with other operators)

Allow us to study your route and understand your operations first in order for us to come up with a customized proposal, with corresponding costs based on your requirements and operational considerations.

The drivers will be given adequate training, including basic device troubleshooting and issue escalation procedures, so they will know what to do when the device is not functioning. If the basic troubleshooting does not resolve the issue, the driver will be instructed to make a service call and report the incident for investigation. In addition, spare devices will be issued/endorsed to the operator (approximately 10% of total devices deployed), which can be used to replace the defective units so that operations will not be hampered.

Training sessions are regularly given to key personnel that use the system; these include the frontliners (drivers, conductors, tellers, inspectors) and back-end personnel/staff (Accounting, Finance, Operations).

AFPI is the only company that has extensive experience in doing ticketing and automated fare collection, as evidenced by our work on the rail lines. No other company has successfully implemented such a system in the country to date. Our interoperability. The ability to use the beep™ card with other modes of transportation (LRT, P2P Buses, modern PUVs, ferries) nationwide. Our beep™ card base continues to grow. We have issued more than 6.5 million cards to date, and the number continues to grow as we sign up with new partners and stakeholders.

Our devices are not Point-of-Sale (POS) machines, thus they do not issue Official Receipts (OR) and do not require us to disclose any information generated by the system to the BIR. As a ticketing system, our devices are registered with the BIR as a Special Purpose Machine (SPM). We also have a Non-Disclosure Agreement (NDA) with the Operator, which prevents us from disclosing any information to external parties without the expressed permission of our partner.

The value of interoperability is best realized when different parties do different activities within the ecosystem. In simplistic terms, if you are a user of beep™ AFCS system, you do not need to take on the responsibility of loading and selling of cards, as other participants in that interoperable ecosystem will take on that responsibility.

No. There will always be cash transactions no matter how sophisticated the system. Our devices can facilitate multiple forms of payments, including cash, as there will always be a portion of customers that prefer cash payments over any form of electronic payment.

Yes. We have started implementing our solutions in several points nationwide – in jeepneys, buses and ferry terminals.

We are actively supporting the government’s initiatives such as the PUV Modernization program, the bidding for P2P routes, among other noteworthy projects.

We offer the first and only nationwide interoperable AFCS that is fully compliant with DOTr’s Transpo standards and specifications. The same standards used in the Rail AFCS is what we use in other modes of transportation, so passengers can use the same beep™ card when traveling without having to carry another fare card.

beep QR Ticket

beep™ QR ticket is a single-use ticket form for public transport using a QR code that meets the QCAT standard published by AFPI. The QR code is a two-dimensional barcode that can be scanned by a fare collection device to determine whether the ticket is valid. Currently, beep™ QR tickets are pre-paid only. AFPI developed the beep™ ticket system as a contactless payment solution for mobile phones and paper tickets.

beep™ QR tickets can be purchased using the BPI Mobile App, PayMaya, and GCash app. On the buy beep™ QR ticket page, user enters the details of his trip, e.g. origin, destination, route, and pays the corresponding fare amount. The ticket is then stored in the app, ready to use. Passengers should be reminded not to fold or crumple the ticket which needs to be scanned when boarding and alighting the public transport vehicle.

beep™ QR tickets purchased using digital wallets or banking apps may have different expiry periods depending on the QR ticket issuer. Most mobile phone QR tickets are valid for use within 24 hours from the date and time of purchase. Unused tickets will be forfeited. Passengers are reminded to always check the validity period that is shown on the ticket to ensure that it is valid at the time of travel. They also need to ensure that the ticket is still valid when alighting the vehicle.

QR tickets are valid for one-time use, depending on the validity of the QR ticket. If you encounter potential fraudulent use of beep™ QR tickets, contact AFPI immediately for investigation.

Once the passenger scans the QR ticket on the validator, there will be a prompt that notifies the driver of the error (i.e. invalid destination). When this happens, the following steps will be applied:

Driver must check the QR ticket and advise passenger to pay the additional fare amount to the off-board teller The driver will also inform the controller to assist the passenger in paying the fare discrepancy. Controller will assist passenger to beep™ teller to settle the balance. Teller will then scan the QR ticket on the loading device to tag the revenue to the correct bus/ operator. There is no need for the passenger to return to the bus to scan the correct QR ticket)

Once the passenger scans the QR ticket on the validator, there will be a prompt that notifies the driver of the error (e.g. invalid origin due to boarding at the wrong stop). When this happens, the following steps will be applied:

Driver must check the invalid QR ticket and advise the passenger to buy a new ticket at the off-board teller at the bus stop. The driver will also inform the controller to assist the passenger in buying a new ticket. The controller will assist the passenger to beep™ the teller to buy a new ticket. Teller will issue a new ticket to the passenger and collect the fare payment. “Invalid destination” can also occur when the passenger alights earlier than the paid for destination. The driver should check the destination station on the ticket and let the passenger go if the current station is earlier than the paid for station. Additional fees only apply if the current station is further down the route than the paid for station.

The QR ticket is the responsibility of the passenger and they are reminded to take care of it for the duration of the trip. If lost, the bus operator’s handling for lost bus tickets apply. However, if the QR code on the ticket is unreadable, the inspector can also check the trip details indicated on the ticket for confirmation.

This may be caused by having no active internet connection, i.e. no signal or no data available. The passenger should be advised to connect to the internet to receive the updated QR ticket.

If the QR validator (TPS530) is broken, it is up to the bus operator if they will accept the ticket or will require use of beep or cash. The driver is also advised to report the issue to AFPI immediately for assistance.

You may contact AFPI, through hotline number (02) 8737-9600, mobile numbers 0917 5121319/ 0998 5819675 (available Mondays to Sundays from 5am to 11pm), and/or by sending an email to customer.info@afpayments.com.


For more details, check our website, https://beeptopay.com/contact-us.html

Card Expiry Express Terminal

This offer applies to beep™ cards that have a load balance of at least ten pesos (P10) and has an expiry date within 90 days before or 90 days after the expiry date printed on the card (i.e., date shown/printed on the back of the card) Concessionary Cards are also eligible (even if the balance on the concessionary card is less than P10).

This program will run until December 2021. AFPI reserves the right to withdraw this extension program at any time if in AFPI’s assessment the durability, functionality, or security levels are not sufficient to support a longer validity period of the card. For the complete terms and conditions, click here.

The expiry date of expiring beep™ cards that are tapped on the Express Renewal terminal will be extended by one (1) year. The new expiry date will be based on the same month as the original expiry date with one year added (for example: the new expiry date for a card valid until end June 2020 will be the end of June 2021).

Expiring or expired cards can only be extended once

Cards can be extended ninety (90) calendar days prior to and ninety (90) calendar days after the expiry date printed on the card or encoded on the contactless chip embedded in the card (for example: cards that are valid until the end of June 2021 can request for an extension from 01 April 2021 to 28 September 2021).

No, there will be a fee of ten pesos (P10) for the card extension service. This fee will be deducted from the card balance while the card expiry date extension request is being processed. Cards that are removed from the expiry date extension device before the fee can be deducted may be blacklisted and blocked by AF Payments Inc. (“AFPI”) at the latter’s discretion.

The P10 fee is to cover for the cost of processing the card extension request. You will note that the Php10 fee is still less than the Php150 transfer of balance fee (i.e., to transfer load from the old card to a new one) or the P30 card issuance (?) fee charged to buy a new card altogether. However, Concessionary Cards (Senior Citizen and PWD beep cards) can be extended free of charge.

Step 1: Check if your card expires on or before Dec 2021. Cards can be renewed ninety (90) calendar days prior to or ninety (90) calendar days after the expiry date printed on the back of the beep™ card.

Step 2: Visit any LRT 1, LRT 2, or MRT 3 station where the Express Renewal terminals are deployed.

Step 3: Place your card on the Express Renewal terminal and follow the instructions on the device.

Note: If the extension process is successful, you will get a printed receipt indicating the new expiry date of your beep™ card. Please note that the extension can only be done once.

The following cards will not be eligible for expiry date extensions: beep™ Cards with less than P10 load balance (excluding Concessionary Cards)

Blacklisted Cards

Cards whose expiry date that does not fall within the period specified for the extension (i.e., 90 days prior to and 90 days after the printed expiry date on the card)

Timebound[1] Concessionary Cards

Special Purpose[2] Cards

[1] Timebound concessionary cards have a time limit in which the concessionary cardholder is eligible for the concessionary card.

For example, Student cards may be timebound whereas Senior Citizen or Person With Disability (PWD) cards are not. [2] For example, staff cards of rail employees

Retail Solutions

No, the SARA device is a plug-and-play device. You only need to connect the it to a power source to activate. The cashiers/frontliners only need to enter the desired amount, and ask the customer to tap his/her beep™ card on the same device to facilitate the transaction.

You also have the option to add a printer to go together with your device, and it also just needs to be connected to a power source. There is no need to integrate the functionalities of the SARA device to the existing POS.

The cashiers/frontliners will be given adequate training, including basic device troubleshooting and issue escalation procedures so they will know what to do when the device is not functioning.

If the basic troubleshooting does not resolve the issue, the store personnel will be instructed to make a service call and report the incident for investigation. Spare devices will be issued/endorsed to the operator (approximately 10% of total devices deployed, but subject to their final commercial terms and conditions), which can be used to replace the defective units so that operations will not be hampered.

Training sessions are regularly given to key personnel that use the system. These include the frontliners (drivers, conductors, tellers, inspectors) and back-end personnel/staff (Accounting, Finance, Operations).

Yes. Our system generates transaction reports that will allow for settlement and reconciliation, and the information contained therein can be used for other purposes such as sales tracking, trends analysis, and operational improvements.

Settlement is done using the “t+1” principle, i.e., transactions that transpire today (prior to the cut-off time) will be settled tomorrow (provided the next day is a working day) and is based on mutually agreed business rules.

If you have a BPI account, there are no bank charges for settlement transactions. Otherwise, you can negotiate with your bank to waive any existing fee for bank-to-bank transfers.

We have a Merchant Service Desk (MSD) open everyday from 5AM to 11PM to answer all your inquiries – including incident reporting, device troubleshooting, and other concerns.

Aside from the ticket vending machines (TVMs) or teller booths at train stations (LRT 1, LRT 2 and MRT 3), cards can be loaded through the beep™ app, selected Ministop branches, selected Chinabank ATMs, and Over-the-Air (OTA) Loading BPI, Maya, Eon by Unionbank, Akulaku, Justpayto, ANDFinancing(Venio), PosibleNet, Share Treats and SMS loading through Load to Beep (G Gateway). There are also self-service beep™ loading kiosks located in transport hubs and other strategic areas.

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